Privacy Policy

Depending on how you use the service, we may process:

• Account data — if you create an account (e.g. email address and authentication identifiers managed by our auth provider).
• Usage and technical data — such as IP address, browser type, and logs needed to operate and secure the site.
• Content you submit — for example images or text you upload for mockups, pattern generation, stitch identification, or messages you send through the contact form.
• Billing data — if you subscribe or pay, payment details are handled by our payment processor; we do not store full card numbers on our servers.

We use personal information to provide and improve the service, authenticate users, process payments where applicable, prevent abuse and fraud, respond to support requests, and comply with legal obligations.

We rely on trusted third parties to run OpenCrochet. They process data on our behalf under appropriate agreements and only for the purposes we describe. These may include:

• Hosting and application infrastructure.
• Authentication and database.
• Payments and subscriptions
• AI and media processing.
• Tutorial and marketing content.
• Email delivery and form handling.

Each provider has its own privacy policy governing how they handle data on their systems.

We use cookies and similar technologies needed for session and authentication (for example to keep you signed in), security, and preferences such as theme. You can control cookies through your browser settings; blocking essential cookies may affect sign-in.

We keep personal information only as long as necessary for the purposes above, including legal, accounting, or security requirements. Project data and generated content may be stored in our database until you delete it or close your account, subject to backups and legal holds.

Depending on where you live, you may have the right to access, correct, delete, or export personal data we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority.

Payments are processed by Stripe. We receive limited billing metadata (such as subscription status) needed to provide your plan. Stripe’s privacy policy applies to payment card and checkout data.

OpenCrochet is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

Our service providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards for cross-border transfers.

We may update this page from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after changes means you accept the updated policy.

Questions about privacy or your data? Contact us.